Shipping & returns

Return or exchange an item

  • If you are not completely satisfied with your purchase, simply return the item to us in its original unused and unopened condition within 14 days of receipt.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
  • Please note:
    • Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
    • The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
    • The cost of returning the item to us is your responsibility.
    • Delivery charges are only refundable where goods are faulty and a refund is made.

Shipping

  • We aim to send parcels within one working day, however, due to unforeseen circumstances beyond out control, this is not always possible.
  • We reserve the right to use a differing parcel carrier where it will give a quicker or more secure service.
  • All parcels are sent using a tracked and signed for service.